Shipping Info & Returns
How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Where does Cyberly Toys deliver?
We deliver anywhere in the UK (United Kingdom)
There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
We offer for our customers:
- Delivery Time: 2-3 Business days
Standard SHIPPING £2.99
- Delivery Time: 2-3 Business days
EXPRESS SHIPPING £3.99
- Delivery Time: 1-2 Business days
Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the delivery process. We always strive to ensure that your order is delivered as quickly and efficiently as possible.
Changes or Cancellations
You may modify or cancel your order prior to dispatch. Once dispatched, please refer to our return policy to initiate a return process.
Delayed, Lost or Misrouted orders
Regarding liability for any supplementary costs incurred by a customer due to delayed orders, we offer a postage refund upon application and you have the option to return unwanted items. In the case of lost or misrouted orders proven from the courier's side, we provide a full refund.
Returns & Refunds:
Please return your items within 30 days of receiving the item(s) for a refund. We do not refund the original postage cost.
Items that you would like to return or exchange must be returned unused with all their tags still attached and sealed in their original packaging.
To Return a Product To Us:
Please make sure that the product was received by you in the last 30 days.
Send an email to info@cyberly-toys.co.uk
Your email should have the following information so that we can process a return.
Your name
Order reference number
Your Address
Email address
Contact number
Date of purchase
Date the goods were received by you
If you originally ordered multiple items, which do you want to return?
Damaged Or Faulty Items Received By You:
If you received a damaged or faulty product, please notify us immediately for assistance.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone: 020 8144 1408
By email: info@cyberly-toys.co.uk
